Modrn Etiquette

Good Karma Policy

We reserve our staff’s time, room, and products for you and begin exclusive preparations for your visit. We have a 24-hour cancellation policy; late cancels and no-shows are charged in full. Modrn thanks you for your courtesy and consideration!

Give Yourself the Gift of Time

Please arrive 10 minutes prior to your reserved time to fill out guest forms so our wellness concierge team can prepare your treatment. Upon arrival, we kindly ask you turn your cell phone off to maintain the serenity of the space.

Gratuity

Cash is preferred, but tipping on card is also allowed.

Private Events

Modrn Sanctuary wants you to enjoy our wellness offerings luxuriously. To host your next event at Modrn Sanctuary please contact our front desk: [email protected]

Full Cancellation policy

NON-MEMBER CANCELLATION Fees

WELLNESS SERVICES

  • NO show (any appointments) – FULL CHARGE
  • SAME DAY CANCELLATION without rescheduling – FULL CHARGE 
  • Cancel within 24-hours WITH rescheduling – $30 fee (ie. Facials, Massage, Cryoskin, ThermiSmooth, Chiropractic, Acupuncture (except ming), reiki, Luxury sensory 7)
    Cancel within 24-hours WITH rescheduling – $15 (ie. Somadome, Salt room, crystal bed, oxygen, led, sauna, BallancerPro)

MEDSPA SERVICES

  • NO show (any appointments) – Minimum charge of $200
  • SAME DAY CANCELLATION without rescheduling – Minimum charge of $200
  • RESCHEDULE FEE-  ANYTIME within 24-hour prior to appointment start time $50

MEMBER CANCELLATION (as per T&C of membership). 

Clients who arrive more than 10 minutes after their scheduled time may be allowed to use the remaining time of their appointment. However, for appointments that cannot be abbreviated, such as technician specific services, you will be charged a rescheduling fee of $30 and $50 for medspa services.

MEDSPA SERVICES

  • No-Show appointment – $200 Minimum charge
  • Cancel within 24-hour with NO rescheduling – Minimum of $200
  • Cancel within 24-hours WITH rescheduling – $50 fee

MEMBER FREE SERVICES

  • NO show (any appointments) – $15 Fee
  • Cancel or reschedule within 24-hours – $15

DISCOUNTED WELLNESS SERVICES

  • No Show (Cryoskin, thermismooth, facials, massage, reiki, acupuncture, chiropractic, etc) – Full Charge
  • Cancel within 24-hour with no rescheduling – Full Charge
  • Cancel within 24-hours WITH rescheduling – $30 fee